Bubbling paint, swelling skirting boards, musty odours and recurring damp patches are signs to investigate early.
First steps
Where safe, isolate the water supply, avoid electrical hazards, move people away from contaminated or slippery areas and call an emergency plumbing response team. Take photos before moving damaged items if it is safe to do so.
Why moisture matters
Visible water is only part of the problem. Moisture can travel under floors, inside wall cavities, into skirting boards and through adjoining rooms. Moisture readings help identify where follow-up drying or restoration support may be needed.
When to call immediately
- Water is still running or spreading
- Sewage or contaminated water is present
- A ceiling, wall or floor is damp or swelling
- The issue affects an apartment, strata property or commercial space
- You may need documentation for insurance or property management
Make a useful symptom timeline
Record when dampness first appeared, which rooms are affected and whether it changes after rain, showers or appliance use. Photos from the same safe viewpoint can show change. Do not open a wall or ceiling yourself to confirm a suspected source.
What thermal imaging can tell you
Thermal imaging shows temperature patterns that may guide further checks; it does not independently prove a concealed pipe leak. Ask how observations were checked against moisture readings, site conditions and plumbing findings. Distinguish confirmed results from areas requiring further investigation.