Photos, moisture readings, affected-room notes and invoices can help explain what happened and what work was completed.
First steps
Where safe, isolate the water supply, avoid electrical hazards, move people away from contaminated or slippery areas and call an emergency plumbing response team. Take photos before moving damaged items if it is safe to do so.
Why moisture matters
Visible water is only part of the problem. Moisture can travel under floors, inside wall cavities, into skirting boards and through adjoining rooms. Moisture readings help identify where follow-up drying or restoration support may be needed.
When to call immediately
- Water is still running or spreading
- Sewage or contaminated water is present
- A ceiling, wall or floor is damp or swelling
- The issue affects an apartment, strata property or commercial space
- You may need documentation for insurance or property management
Separate facts, dates and estimates
Keep a discovery timeline, safe photos, attendance details and the findings of the person who investigated. Label an estimate as an estimate and an unknown source as unknown. Maintain copies of instructions and approvals so the sequence of work can be understood later.
Ask the insurer what is needed
A plumbing report is evidence of observations and work, not a coverage decision. Ask your insurer or broker what further documentation they require and what to do with damaged items. Do not delay urgent action to protect people while trying to obtain the perfect photograph.